Jupita SoapsMade by hand

Jupita Soaps – Terms of Use & Privacy Policy

Last Updated: 30/04/2026

Terms of Use

1. About Jupita Soaps

Jupita Soaps is a small-batch, handcrafted soap business focused on natural, thoughtfully formulated products. Due to the handmade nature of our soaps, variations in colour, design, weight, and texture are normal and expected. These variations do not affect the quality or intended use of the product.

2. Use of Our Website

By accessing this website, you agree that you will:

  • Use the site only for lawful purposes.
  • Not engage in fraudulent activity or misuse of the platform.
  • Not attempt to disrupt, damage, or interfere with the website's functionality or security.

We reserve the right to suspend or terminate access if these terms are violated.

3. Product Representation

We make every effort to display our products as accurately as possible. However:

  • Colours may appear differently depending on your device or screen settings.
  • Handmade products will not be identical.
  • Product photos are for illustrative purposes only.

By purchasing, you accept these variations as part of handmade goods.

4. Natural Product Disclaimer

Our soaps are made using natural and naturally derived ingredients. As a result:

  • Variations between batches may occur in scent, colour, and appearance.
  • Natural ingredients may change over time due to environmental exposure.
  • "Natural" does not mean hypoallergenic or suitable for all individuals.

We do not guarantee that our products are free from all allergens.

5. Ingredients & Skin Sensitivity

Our products may include oils, butters, clays, botanicals, essential oils, and fragrance components. By purchasing and using our products, you acknowledge that:

  • You are responsible for reviewing the ingredient list before use.
  • You understand that allergic reactions or sensitivities may occur.
  • You will discontinue use immediately if irritation develops.

Jupita Soaps is not responsible for adverse reactions.

6. Not Medical Advice

All information provided on this website, including product descriptions and ingredient benefits, is for informational purposes only. Our products are not intended to diagnose, treat, cure, or prevent any disease. Statements have not been evaluated by medical or regulatory authorities. You should consult a qualified healthcare provider for any medical or skin-related concerns.

7. Orders & Pricing

All prices are listed in ZAR and may change without notice.

We reserve the right to refuse or cancel any order for any reason. In the event of pricing errors, we may cancel or adjust orders accordingly. Order confirmation does not guarantee fulfillment.

8. Shipping & Delivery

Orders are processed within two business days. Delivery times vary depending on your location and carrier. Once shipped, responsibility transfers to the shipping provider.

We are not liable for:

  • Delays caused by shipping carriers
  • Lost or stolen packages after delivery confirmation

9. Returns & Refunds

Due to hygiene and safety reasons:

  • We do not accept returns of opened or used products
  • Refunds or replacements are only offered for damaged or incorrect items

You must contact us within 5 days of receiving your order at jupitasoaps@gmail.com.

10. Product Use

Our soaps are intended for external use only.

We are not responsible for:

  • Improper storage (e.g., leaving soap in water).
  • Misuse of products.
  • Use inconsistent with intended purpose

11. Intellectual Property

All content on this website — including images, branding, product designs, logos, and text — is the property of Jupita Soaps. Unauthorized use, reproduction, or distribution is prohibited.

12. Limitation of Liability

To the fullest extent permitted by law, Jupita Soaps shall not be liable for:

  • Any direct or indirect damages resulting from use of our products.
  • Skin reactions or sensitivities.
  • Loss, injury, or damages arising from misuse.

Use of our products is at your own risk.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of those changes.

14. Contact

Email: jupitasoaps@gmail.com

Privacy Policy

1. Information We Collect

We may collect the following information when you use our website: Name, Email address, Shipping and billing address, Payment information (processed securely via third-party providers).

2. How We Use Your Information

Your information is used to:

  • Process and fulfill orders.
  • Communicate with you about your purchase.
  • Improve our website and services.
  • Send updates or marketing (only if you opt in).

3. Payment Security

We do not store your payment details. Payments are processed securely through trusted third-party providers.

4. Sharing of Information

We do not sell or rent your personal information. We may share data only with: Payment processors, Shipping carriers, Legal authorities if required.

5. Cookies & Tracking

Our website may use cookies to: Improve user experience, Analyze website traffic. You can disable cookies in your browser settings.

6. Your Rights

You may request: Access to your personal data, Correction or deletion of your data. Contact us at jupitasoaps@gmail.com for requests.

7. Data Security

We take reasonable measures to protect your information, but no method of transmission over the internet is 100% secure.